Complaints Procedure
We are committed to handling complaints fairly, promptly, and transparently.
How to complain
Email:sales@ashautocar.co.uk
Phone:0208 890 9050or07769 994393
Post:505 Staines Road, Feltham, TW14 8BN
Online form:Submit via our contact page
What happens next
- We will acknowledge your complaint within 3 business days.
- We aim to issue our final response within 8 weeks.
- If we need more time, we will explain why and when you can expect our final response.
If your complaint is about a finance agreement
You may also complain directly to the lender named on your agreement.
If you’re not satisfied
You may be able to refer your complaint to the Financial Ombudsman Service (FOS).
Website: financial-ombudsman.org.uk
Phone:0800 023 4567or0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Post: Exchange Tower, London E14 9SR
You must contact the FOS within 6 months of our final response. Eligibility criteria apply (see the FOS website).
Accessibility
We can provide this information in alternative formats. Please contact sales@ashautocar.co.uk or call us for assistance.